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ReclaimTime shows an organisation where its working time goes. A small Windows application runs on each employee’s computer and records which applications and websites were in use and for how long. A web dashboard turns that into per person, per team and per organisation figures that supervisors and administrators can read, filter and export. It is used today by contact centre and back office teams whose people work across several locations, where a manager cannot see what a team is working on by walking the floor.

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The three parts

ReclaimTime shares a codebase with FocusMe, our consumer focus application. The ReclaimTime build is the enterprise variant: it signs in through the Windows account rather than a personal one, it reports to your organisation, and its interface is locked by default.

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Roles

Every account has one role. The role decides what the dashboard shows and what the person can change. The dashboard requires the Supervisor role or higher. A standard user who tries to sign in is refused, which is why a supervisor who is also tracked needs two accounts. The full breakdown is on Roles and permissions.

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What ReclaimTime records

Each window session produces one row: the application name, the website if it is a browser, the window title, when the session started and ended, and separate figures for focused, visible, typing and meeting time. Nothing else is captured. There are no screenshots, no keystroke contents, and no webcam or microphone access. Websites and applications that are not on your organisation’s corporate list are recorded without the employee’s name and aggregated to group level instead. See Corporate and non-corporate targets for how that decision is made, and Data collected and not collected for the field by field detail.

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Where to start

Pick the one that describes you.

I supervise a team

One page: read your team’s week, spot who is not reporting, export the list. There is a printable PDF of it too.

I administer ReclaimTime

Accounts, groups, versions and settings. Start with the Workforce page.

I am rolling it out

Installers, silent install, first sign-in, and what to do when somebody does not appear.

I am reviewing it for IT or security

Every field that leaves a machine, the hosts to allow-list, the architecture, and how to verify an installer.

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The tasks people actually do

Add a new starter

Create the account, install the client, confirm they are reporting.

Someone has left

The account, the machine, and what happens to their data.

Stop tracking someone

Turn tracking off without uninstalling anything.

Chase old versions

Work out whether it is a fleet problem or a machine problem first.
Checked against ReclaimTime client 8.0.0.9 and dashboard V3 on 5 September 2026.