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A role is a property of an account, not of a person. An account is either a dashboard login or a tracked employee, and it cannot be both:
  • A standard account is tracked but cannot sign in to the dashboard.
  • A supervisor account can sign in but is never tracked, because the tracking fields do not apply to it.
So a team leader who runs a team and does tracked work of their own needs two accounts on the same email address: one standard account that the desktop client signs in as, and one supervisor account that they sign in to the dashboard with.

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Setting it up

  1. Create the standard account for them as you would for anyone else, with single sign-on and tracking on, in their own team’s group.
  2. Create the supervisor account with the same email address, assigned to the group they supervise.
Both accounts then coexist. The client on their machine signs in to the standard one, and their browser signs in to the supervisor one.
Assign the supervisor account to one group, the parent of the teams they supervise. See the warning in Roles and permissions about what happens with more than one.

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Use the normal email address on both

Enter the person’s normal email address on both accounts. The system keeps the two apart, the client finds the standard account on its own, and the dashboard and exports show the normal address everywhere. Do not invent a variant of the address to tell them apart.

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Which account am I looking at?

On the Workforce list the two rows share a name and an email but differ in the Role column, and in what Last Login means for each. The standard row’s Last Login is their desktop client. The supervisor row’s is the dashboard. If the supervisor row says Never, they have never opened the dashboard, whatever their client has been doing.
Checked against ReclaimTime client 8.0.0.9 and dashboard V3 on 5 September 2026.